Elements and Performance Criteria
- Prepare for revenue protection activities
- Strategies to check customer ticketing are confirmed
- Resources to implement ticket checks are arranged to suit anticipated passengers numbers
- Queuing systems and barriers are set up to ensure ticket checks are comprehensive
- Staff are allocated to planned activities in accordance with organisational procedures and policy
- Staff are briefed on strategies for checking customer tickets
- Implement revenue protection procedures
- Ticket checks are conducted against organisational requirements
- Fares are collected or infringement notices are issued
- Use of concession, special and privilege passes is monitored for compliance with organisational policies